Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
 



Shipping

All orders are processed as quickly as possible. Orders before 12:00pm CST will go out the same day, and any orders received after 12PM CST will be sent the next business day. We try our best to send the same day, but there are no guarantees. If you are in a rush to receive your product it is best that you consult with us to ensure you receive it by the desired time and there are no misunderstandings. Call us at 956-688-8325.

 

When you order from www.juliavaldes.com, you can expect to receive your order within 5-7 business days for ground shipping. We have several other options for your convenience. Our primary shipping provider is Fedex, however, depending on the shipping location, USPS may also be used. Please don't hesitate to contact us with any questions.

 

Safe Shopping Guarantee

Juliavaldes.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

 

In-Stock Promise

If you are able to place an item in your shopping cart that means that the item is available for immediate shipment. Our fulfillment rate is over 99.9% - you can feel confident that if you ordered it, you will receive it.

 

Your Personal Account With juliavaldes.com

Your order status will be available 24 hours after your order has been placed by simply clicking on the “My Account” link located at the top of every page on juliavaldes.com website. Once there, the following account information will be available for your review:

  1. Your Account Information
  2. Your Order History
  3. Process a Return
  4. Your Wish List
  5. Recently Viewed Items

Have questions?  We're here to help you!

Customer Service: 956-688-8325 

Fax: 956.287.3706

Email: orders@juliavaldes.com

You can reach a member of our staff between 9:00am-6:00pm CST Monday - Friday. Our headquarters are closed for receiving calls on Saturdays, Sundays and major Holidays.